{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/contactez-nous/reclamation.html","lastSlugWithoutPopin":null,"lastSlugWithoutPopinOrConfig":null,"slug":"/contactez-nous/reclamation.html","location":{"base":"/contactez-nous/reclamation.html","queryParams":{}},"data":{"jcr:title":"Réclamation France","activateSitelink":false,"seoSemanticMessage":"

Déposez votre réclamation et renseignez vos coordonnées, les équipes du Service Relation Client vous répondent en moins de 24h.

\r\n","title":"Réclamation Renault - Formulaire de contact","breadcrumbname":"Faire une réclamation","hideInNav":false,"redirectType":"301","meta_robots_follow":"nofollow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Vous souhaitez faire une réclamation ? Remplissez dès maintenant le formulaire et prenez contact avec Renault au plus vite. ","meta_robots_index":"noindex","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice115v0":{"titlePrefix":"pour Renault, votre réclamation est importante","sling:resourceType":"one/components/common/caseform/slice115v0","textIsRich":"true","bodyCopy":"

Si vous rencontrez un incident, mais n’avez pas encore été au garage nous vous invitons à prendre RDV dans notre réseau (liste des garages disponible ici). Votre réclamation sera ainsi remontée rapidement par le garage au constructeur, à l’issue du diagnostic qui est indispensable au traitement de votre demande (la documentation de ce formulaire n’est donc pas adaptée à votre cas).

Si votre véhicule est immobilisé dans un Garage Renault en France, votre réclamation doit remonter au constructeur par l’intermédiaire de ce garage, ce qui vous garantit une réponse rapide (la documentation de ce formulaire n’est donc pas adaptée à votre cas).

Pour les autres demandes, veuillez cliquer sur le bouton "suivant" situé en bas à droite pour passer à l'étape suivante.

"},"slice21v0":{},"slice21v0_copy_copy_":{"backgroundColorWhite":false,"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"small","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Les données collectées sont traitées par Renault SAS et les membres de son réseau agréés (ensemble désignés « Renault »), en tant que responsables conjoints de traitement, pour répondre à votre demande et vous communiquer des offres et actualités.

Conformément à la réglementation applicable, vous pouvez demander à obtenir et vérifier les données que Renault détient sur vous, rectifier des informations inexactes, effacer les données vous concernant, et emporter une copie de vos données pour les réutiliser ailleurs. Vous pouvez également vous opposer à tout moment à ce que certaines de vos données soient utilisées, notamment à des fins de prospection commerciale ou de profilage, et demander à geler l’utilisation de vos données. Vous pouvez enfin définir des directives relatives au sort de vos données en cas de décès. Vous pouvez exercer l’ensemble de vos droits directement auprès de Renault SAS en adressant sa demande via le formulaire https://www.renault.fr/vos-droits.html ou un courrier postal à l’adresse : Renault SAS Direction juridique – Délégué à la protection des données, 122-122 bis avenue du Général Leclerc 92100 Boulogne-Billancourt. A défaut de réponse ou de réponse satisfaisante de la part de Renault, vous avez la possibilité d’introduire une réclamation auprès de la Commission Nationale Informatique et Libertés (CNIL).
Vous disposez du droit de vous inscrire gratuitement sur la liste d’opposition Bloctel afin de ne pas faire l’objet de sollicitations commerciales par téléphone.
Pour en savoir plus, vous pouvez consulter notre politique de protection des données personnelles.

"}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone","slice56vf_copy_copy":{"sling:resourceType":"one/components/common/slice56vF","lom1":{"cta1Label":"#SeDéplacerMoinsPolluer","cta1Link":"https://www.ecologie.gouv.fr/loi-dorientation-des-mobilites","cta2Link":"https://www.renault.fr/etiquettes-energie-voiture.html","cta2Label":"retrouvez les consommations énergétiques","text":"Pour les trajets courts, privilégiez la marche ou le vélo"},"lom2":{"cta1Label":"#SeDéplacerMoinsPolluer","cta1Link":"https://www.ecologie.gouv.fr/loi-dorientation-des-mobilites","cta2Link":"https://www.renault.fr/etiquettes-energie-voiture.html","cta2Label":"retrouvez les consommations énergétiques","text":"Pensez à covoiturer"},"lom3":{"cta1Label":"#SeDéplacerMoinsPolluer","cta1Link":"https://www.ecologie.gouv.fr/loi-dorientation-des-mobilites","cta2Link":"https://www.renault.fr/etiquettes-energie-voiture.html","cta2Label":"retrouvez les consommations énergétiques","text":"Au quotidien, prenez les transports en commun"},"links":{"1":{"url":"https://www.renault.fr/mentions-legales.html","text":"informations légales site","type":"link","openInNewTab":false},"2":{"url":"https://www.renault.fr/donnees-personnelles.html","text":"données personnelles","type":"link","openInNewTab":false},"3":{"url":"https://www.renault.fr/cookies.html","text":"cookies","type":"link","openInNewTab":false},"4":{"text":"gérer mes cookies","type":"cookiesConsent","openInNewTab":false},"5":{"url":"https://www.renault.fr/donnes-personnelles-utiq.html","text":"gérer Utiq","type":"link","openInNewTab":false},"6":{"url":"https://www.renault.fr/cgu-shop-renault.html","text":"CGU shop.renault.fr ","type":"link","openInNewTab":false},"7":{"url":"https://www.renault.fr/etiquettes-energie-voiture.html","text":"étiquettes énergétiques de nos véhicules","type":"link","openInNewTab":true}}}}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Réclamation France","url":"/contactez-nous/reclamation.html","components":["one/components/common/caseform/slice115v0","wcm/msm/components/ghost","one/components/edito/slice21v0"]},{"title":"Votre réclamation","url":"/contactez-nous/reclamation/votre-demande.html","components":["one/components/common/caseform/slice97v0","one/components/edito/slice21v0"]},{"title":"Votre véhicule","url":"/contactez-nous/reclamation/votre-vehicule.html","components":["one/components/common/leadform/slice134vB"]},{"title":"Vos coordonnées","url":"/contactez-nous/reclamation/contact-details.html","components":["one/components/common/caseform/slice55vB"]},{"title":"Confirmation","url":"/contactez-nous/reclamation/confirmation.html","components":["one/components/common/caseform/slice70v0"]}],"currentStepNumber":0,"totalSteps":5,"firstStep":"/contactez-nous/reclamation.html","nextStep":"/contactez-nous/reclamation/votre-demande.html"},"caseSubmissionError":"Une erreur s'est produite. Veuillez réessayer ultérieurement.","formType":"Complaint","stepperTitle":"votre réclamation","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"ccParameters":{"position":"Bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:kpxaegmjmd2","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"professionalParams":{"isPro":true,"sling:resourceType":"one/components/structure/professionalParams"},"dealerLocatorParams":{"sling:resourceType":"one/components/structure/adminpage/site/dealerLocatorParams","general":{"aroundMe":"autour de moi","searchPlaceholder":"indiquez votre localisation","renaultPartner":"établissement référent pour votre zone","strapline":"Réseau Renault","title":"choisissez votre concessionnaire","filterResults":"filtrer les résultats","geolocalisationErrorMsg":"erreur de géolocalisation","favoriteDealer":"concessionnaire favori","legend":{"info":"Découvrez nos concessionnaires et nos partenaires agrées ","major":"concessionnaires Renault","minor":"concessionnaire externe agréé","title":"légende"}},"cta":{"selectAsFavorite":"choisir comme favori","backToMapView":"revenir à la carte","seeOpeningHours":"voir tous les horaires d'ouverture","seeAllDealers":{},"select":{"label":"sélectionnez"},"expandResults":{"label":"élargir les résultats"},"contactUs":{"proLabel":"contactez-nous","proLink":"/contactez-nous/formulaire-de-contact.html","link":"https://www.renault.fr/contactez-nous/formulaire-de-contact.html","label":"contactez-nous"}},"info":{"openingDoors":"portes ouvertes du {startDate} au {endDate}","openingHours":"horaires d'ouverture","exceptionallyClosed":"fermé exceptionnellement","closed":"fermé","opened":"ouvert actuellement ","direction":"itinéraire ","vacations":"en vacances du {startDate} au {endDate}","nextOpening":"prochaine ouverture","spokenLanguage":"langues","contactDetails":"coordonnées","website":"site web","services":"services"},"onlineAppointment":{"label":"rendez-vous en ligne","reassuranceMsg":"Cette concession propose la prise de rendez-vous en ligne."},"pattern":{"streetAddress":"{postOfficeBox} {streetAddress}","cityZipCode":"{postalCode} {locality}"},"coordinates":{}},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"urban-cars","title":"citadines","models":{"1":{"modelId":"renault5-htb-ph1"},"2":{"modelId":"twingo-b07-ph2"},"3":{"modelId":"twingo-b07-ze-ph2"},"4":{"modelId":"zoe-b10-ph2"},"5":{"modelId":"clio-bja-ph2"},"6":{"modelId":"clio-bja-ph2-hev"}}},"8":{"name":"electric-cars","title":"électriques","models":{"1":{"modelId":"renault5-htb-ph1"},"2":{"modelId":"twingo-b07-ze-ph2"},"3":{"modelId":"zoe-b10-ph2"},"4":{"modelId":"megane-bcb-ph1"},"5":{"modelId":"scenic-hcb-ph1"},"6":{"modelId":"kangoo-ze-f61e-ph2"},"7":{"modelId":"master-ze-f62-ph2"}}},"16":{"name":"hybrid-cars","title":"hybrides","models":{"1":{"modelId":"clio-bja-ph2-hev"},"2":{"modelId":"captur-hjb-hev-ph1"},"3":{"modelId":"captur-hjb-ph2-hev"},"4":{"modelId":"arkana-ljl-ph2-hev"},"5":{"modelId":"austral-hhn-ph1-hev"},"6":{"modelId":"espace-rhn-ph1"},"7":{"modelId":"rafale-dhn-ph1"}}},"24":{"name":"family-cars","title":"familiales","models":{"1":{"modelId":"captur-hjb-ph1"},"2":{"modelId":"captur-hjb-hev-ph1"},"3":{"modelId":"captur-hjb-ph2"},"4":{"modelId":"captur-hjb-ph2-hev"},"5":{"modelId":"megane-bcb-ph1"},"6":{"modelId":"arkana-ljl-ph2"},"7":{"modelId":"arkana-ljl-ph2-hev"},"8":{"modelId":"scenic-jfa-ph1"},"9":{"modelId":"austral-hhn-ph1"},"10":{"modelId":"austral-hhn-ph1-hev"},"11":{"modelId":"espace-jfc-ph2"},"12":{"modelId":"rafale-dhn-ph1"},"13":{"modelId":"kangoo-kfk-ph1"},"14":{"modelId":"grand-kangoo-kfk-ph1"},"15":{"modelId":"kangoo-etech-electric-kfk-ph1"},"16":{"modelId":"trafic-combi-j82-ph2"},"17":{"modelId":"trafic-spaceclass-f82-ph2"},"18":{"modelId":"trafic-spacenomad-j82-ph2"}}},"43":{"name":"suv-crossover-cars","title":"SUV","models":{"1":{"modelId":"captur-hjb-ph1"},"2":{"modelId":"captur-hjb-hev-ph1"},"3":{"modelId":"captur-hjb-ph2"},"4":{"modelId":"captur-hjb-ph2-hev"},"5":{"modelId":"megane-bcb-ph1"},"6":{"modelId":"arkana-ljl-ph2"},"7":{"modelId":"arkana-ljl-ph1-phev"},"8":{"modelId":"arkana-ljl-ph2-hev"},"9":{"modelId":"austral-hhn-ph1"},"10":{"modelId":"austral-hhn-ph1-hev"},"11":{"modelId":"espace-rhn-ph1"},"12":{"modelId":"rafale-dhn-ph1"}}},"56":{"name":"seven-seat-cars","title":"7 places ou plus","models":{"1":{"modelId":"espace-rhn-ph1"},"2":{"modelId":"trafic-combi-j82-ph2"}}},"59":{"name":"tpmr-cars","title":"véhicules mobilité réduite","models":{"1":{"modelId":"kangoo-kfk-ph1-tpmr"},"2":{"modelId":"trafic-f82-ph1-bis-tpmr"},"3":{"modelId":"master-f62-ph2-tpmr"}}},"63":{"name":"lcv-range","title":"véhicules utilitaires","models":{"1":{"modelId":"express-van-fjk-ph1"},"2":{"modelId":"kangoo-van-ffk-ph1"},"3":{"modelId":"kangoo-etech-electric-ffk-ph1"},"4":{"modelId":"trafic-f82-ph2"},"5":{"modelId":"trafic-van-etech-x82-ph2"},"6":{"modelId":"master-f62-ph2"},"7":{"modelId":"master-ze-f62-ph2"}}}}},"googleMapsParams":{"region":"fr","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"authenticationParams":{"link":"https://myr.renault.fr/","text1":"vous avez un compte My Renault ? ","text2":"gagnez du temps en vous connectant.","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"guestConnection":"Continuer en tant qu'invité","createAccountLabel":"Créer un compte\t","straplinePopIn":"ravi de vous revoir","title":"Authentification","alreadyAccountLabel":"Se connecter","descriptionPopIn":"Pour vous faire gagner du temps, vos informations déjà connues sont saisies automatiquement. Vérifiez qu'elles sont toujours à jour.","helloLabelPopin":"bonjour","introduction":"

Connectez-vous à votre espace client ou inscrivez-vous pour effectuer votre commande en ligne.

"}},"ecologicalParams":{"ecoMalusDetailsLabel":"Malus écologique (non inclus)","recoveryBonusDisclaimer":"Il s'agit d'une prime s'additionnant à la valeur de reprise du véhicule. ","ecoBonusDeducted":true,"initialPrice":"Prix total de {minPriceWithoutBonus} avant déduction du bonus écologique","recoveryBonusDetailsLabel":"prime reprise (non déduite)","recoveryBonusDescription":"Il s’agit d’une prime s’additionnant à la valeur de reprise du véhicule. Voir conditions en concession.","ecologicalRebateDisclaimer":"bonus écologique de {ecologicalRebate} déduit","modelDisclaimerLabel":"Modèle du visuel présenté avec option(s):","modelDisclaimerTitle":"Mentions légales","sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams","ecologicalMalusDisclaimer":"Malus écologique (non inclus)","ecologicalBonusDescription":"sous réserve d'éligibilité, voir conditions du bonus écologique sur https://www.service-public.fr/particuliers/vosdroits/F36844","ecologicalMalusDescription":"Le montant de ce malus n'est pas inclus dans le prix du véhicule. Voir conditions d'application en concession.","ecoBonusLabel":"bonus écologique déduit"},"c2gParams":{"currency":"EUR","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"tyreLabelling":{"frontTyresLabel":"Pneus avant","rearTyresLabel":"Pneus arrière","tooltipTitle":"jantes et performance énergétique pneus","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Retrouvez ci-dessous les étiquettes des pneus compatibles avec votre configuration.

Chaque étiquette est accompagnée d’un QR-code que vous pouvez scanner avec l'appareil photo de votre smartphone. Vous aurez ainsi la possibilité d'accéder à la Fiche Produit détaillée du pneu correspondant, directement sur le site de l'Union Européenne.

En raison des spécificités de la production de véhicules, plusieurs étiquettes peuvent être affichées.
Contactez votre concessionnaire ou rendez-vous sur notre site internet pour plus d'informations sur les nouvelles réglementations européennes.

"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams","brandModels":{"1":{"models":"4L;ALASKAN;ARKANA;AUSTRAL;CAPTUR;CLIO;CLIO RS;ESPACE;GRAND SCENIC;KADJAR;KANGOO;KANGOO E-TECH ELECTRIQUE;KANGOO EXPRESS;KOLEOS;LAGUNA;MASTER;MEGANE;MEGANE E-TECH ELECTRIQUE;MEGANE RS;MODUS;R19;R21;SCENIC;SUPER 5;TALISMAN;TALISMAN ESTATE;TRAFIC;TWINGO;TWINGO ELECTRIC;TWINGO ELECTRIQUE;TWIZY;ZOE","isCorporate":true,"brand":"RENAULT"},"2":{"models":"DOKKER;DOKKER VAN;DUSTER;JOGGER;LODGY;LOGAN;LOGAN PICK-UP;LOGAN VAN;SANDERO;SANDERO STEPWAY;SPRING ELECTRIC","isCorporate":true,"brand":"DACIA"},"3":{"models":"DUO","isCorporate":true,"brand":"MOBILIZE"},"4":{"models":"A1;A3;A4;A5;A6;Q2;Q3;Q5;Q7;TT","isCorporate":false,"brand":"AUDI"},"5":{"models":"SERIE 3;SERIE 1;SERIE 5;X1;X3;X5;ACTIVE TOURER;SERIE 4;SERIE 7;X6;X4;GRAN TOURER;SERIE 2;X2;SERIE 6;I3","isCorporate":false,"brand":"BMW"},"6":{"models":"BERLINGO;C3;C3 AIRCROSS;C3 PICASSO;C4;C4 AIRCROSS;C4 CACTUS;C4 PICASSO;C5;C5 AIRCROSS;C-ELYSEE;C-ZERO;DS3;DS4;DS5;E-C4;EVASION;JUMPER;SPACETOURER;XSARA PICASSO","isCorporate":false,"brand":"CITROËN"},"7":{"models":"DS3;DS4;DS7;DS5;DS9;DS3 CROSSBACK;DS4 CROSSBACK","isCorporate":false,"brand":"DS"},"8":{"models":"500;PANDA;PUNTO;500X;DUCATO;TIPO;DOBLO;UNO;SCUDO;500L;BRAVO;FIORINO;STILO;BRAVA;CINQUECENTO","isCorporate":false,"brand":"FIAT"},"9":{"models":"B-MAX;C-MAX;ECOSPORT;ESCORT;FIESTA;FOCUS;FUSION;GALAXY;GRAND C-MAX;KA+;KUGA;MACH-E;MONDEO;PUMA;RANGER;SIERRA;S-MAX;TRANSIT","isCorporate":false,"brand":"FORD"},"10":{"models":"CIVIC;JAZZ;CR-V;HR-V;ACCORD;FR-V","isCorporate":false,"brand":"HONDA"},"11":{"models":"GETZ;I10;I20;I30;IONIQ HYBRID;IX20;IX35;KONA;KONA ELECTRIC;SANTA FE;TUCSON","isCorporate":false,"brand":"HYUNDAI"},"12":{"models":"SPORTAGE;PICANTO;RIO;CEE'D;NIRO;VENGA;STONIC;CARENS;SOUL;SORENTO;CARNIVAL;NIRO HYBRIDE;E-NIRO","isCorporate":false,"brand":"KIA"},"13":{"models":"RANGE ROVER;DISCOVERY;FREELANDER;DEFENDER","isCorporate":false,"brand":"LAND ROVER"},"14":{"models":"NX;RX;CT;IS;UX250H","isCorporate":false,"brand":"LEXUS"},"15":{"models":"2;3;CX-5;MX-5;6;CX-3;323;5;626;CX-30","isCorporate":false,"brand":"MAZDA"},"16":{"models":"CLA;CLASSE A;CLASSE B;CLASSE C;CLASSE E;CLASSE G;CLASSE M;CLASSE S;CLASSE SLK;GLA;SPRINTER;VITO","isCorporate":false,"brand":"MERCEDES"},"17":{"models":"MINI;COUNTRYMAN;CLUBMAN;PACEMAN;ROADSTER;COOPER","isCorporate":false,"brand":"MINI"},"18":{"models":"PAJERO;L200;SPACE STAR;OUTLANDER;ASX","isCorporate":false,"brand":"MITSUBISHI"},"19":{"models":"QASHQAI;MICRA;JUKE;X-TRAIL;NOTE;NAVARA;PATROL;ALMERA;TERRANO;PRIMERA;LEAF;PULSAR;PIXO;NV200;SUNNY;PATHFINDER","isCorporate":false,"brand":"NISSAN"},"20":{"models":"CORSA;ASTRA;ZAFIRA;MOKKA;MERIVA;CROSSLAND X;VECTRA;AGILA;INSIGNIA;ADAM;KARL;GRANDLAND X;COMBO;VIVARO","isCorporate":false,"brand":"OPEL"},"21":{"models":"E-208;E-2008;208;206;207;2008;3008;307;205;PARTNER;308;306;106;406;108;5008;107;407;405;508;309;EXPERT;BOXER;807;607;BIPPER;RIFTER;RCZ","isCorporate":false,"brand":"PEUGEOT"},"22":{"models":"ALHAMBRA;ALTEA;ALTEA XL;ARONA;AROSA;ATECA;CORDOBA;EXEO;IBIZA;LEON;MARBELLA;MII;MII ELECTRIC;TARRACO;TOLEDO","isCorporate":false,"brand":"SEAT"},"23":{"models":"CITIGO;FABIA;FELICIA;KAMIQ;KAROQ;KODIAQ;OCTAVIA;RAPID;ROOMSTER;SCALA;SUPERB;YETI","isCorporate":false,"brand":"SKODA"},"24":{"models":"SWIFT;VITARA;JIMNY;SX4 S-CROSS;IGNIS;ALTO;CELERIO","isCorporate":false,"brand":"SUZUKI"},"25":{"models":"MODEL 3;MODEL S;MODEL Y;MODEL X","isCorporate":false,"brand":"TESLA"},"26":{"models":"YARIS;AYGO;RAV4;AURIS;C-HR;COROLLA;VERSO;LAND CRUISER;AVENSIS;PRIUS;HILUX;COROLLA VERSO;IQ;PROACE;CELICA;URBAN CRUISER;STARLET;GT86;CAMRY;DYNA","isCorporate":false,"brand":"TOYOTA"},"27":{"models":"CADDY;E-UP;GOLF;GOLF 8;ID.3;ID.4;LUPO;NEW BETTLE;PASSAT;POLO;SCIROCCO;SHARAN;T-CROSS;TIGUAN;TIGUAN 2;TOUAREG;TOURAN;TRANSPORTER;T-ROC;UP","isCorporate":false,"brand":"VOLKSWAGEN"},"28":{"models":"XC60;V40;V40 CROSS COUNTRY;XC40;XC90;S60;V60;V50;C30;V70;S40;XC70","isCorporate":false,"brand":"VOLVO"},"29":{"models":"AUTRES","isCorporate":false,"brand":"AUTRES"}}},"validation":{"regexFirstName":"^(?!\\bTEST\\b)(?!azerty)(?!AZERTY)(?!dz)(?!ezf)(?!qf)(?!qs)(?!qd)(?!qz)(?!zd)(?!aa)(?!zz)(?!ee)(?!rr)(?!tt)(?!yy)(?!uu)(?!ii)(?!oo)(?!pp)(?!qq)(?!ss)(?!dd)(?!ff)(?!gg)(?!hh)(?!jj)(?!kk)(?!ll)(?!mm)(?!ww)(?!xx)(?!cc)(?!vv)(?!.(.)\\1\\1)[a-zA-Z\\W]{2,}$","regexLastName":"^(?!\\bTEST\\b)(?!azerty)(?!AZERTY)(?!dz)(?!ezf)(?!qf)(?!qs)(?!qd)(?!qz)(?!zd)(?!aa)(?!zz)(?!ee)(?!rr)(?!tt)(?!yy)(?!uu)(?!ii)(?!oo)(?!pp)(?!qq)(?!ss)(?!dd)(?!ff)(?!gg)(?!hh)(?!jj)(?!kk)(?!ll)(?!mm)(?!ww)(?!xx)(?!cc)(?!vv)(?!.(.)\\1\\1)[a-zA-Z\\W]{2,}$","regexCompanyName":"^(?!.(.)\\1\\1)[0-9a-zA-Z\\W]{1,}$","zipCode":"^\\d{2}[ ]?\\d{3}$","regexProCode":"^[0-9]{14}$"},"receipt":{"validatedPayment":"paiement validé","yourOrderLabel":"votre commande","asapLabel":"dès que possible","eWaste":"retraitement des déchets","wishedOperation":"vos interventions ","yourAvailabilities":"vos disponibilités","requestSentLabel":" demande envoyée","dealerServices":"votre prise en charge","yourCarLabel":"votre véhicule","yourAppointment":"votre rendez-vous","laborCost":"main d'œuvre","seeMyCart":"voir mon panier","selectedPackages":"prestation(s) sélectionnée(s)","vehicleOfInterest":"votre véhicule","contractSigned":"contrat signé","seeMySummary":"modifier ma sélection","quoteValidity":"votre devis est valable 30 jours","yourEnergy":"votre motorisation","selectedOffer":"votre offre","viewDetails":"voir les détails","summaryLabel":"récapitulatif","payDealerLabel":"total","yourDealerLabel":"votre garage","offer":{"details":"détails de l'offre"}},"abandonmentModal":{"modalTitle":"vous allez quitter ce formulaire","modalIntroduction":"Les informations déjà saisies seront conservées 24h."},"identityTooltip":{"title":" Où trouver votre numéro d'identité ?","examplesValidId":{"1":{"image":{"fileName":"false","alt":"identité","src":{"small":"https://cdn.group.renault.com/ren/ro/corporate/reshape-corporate-2025/scenic-e-tech-electric-interior-apps.jpg.ximg.small.jpg/7c30c13145.jpg"}}}}},"image":{},"enginesTypes":{"1":{"label":"100% electric"},"2":{"label":"full hybrid"},"3":{"label":"plug-in hybrid"},"4":{"label":"mild hybrid"},"5":{"label":"essence"},"6":{"label":"diesel"},"7":{"label":"GPL"}}},"transverseParams":{"hideRegistrationNumber":false,"showVersionEngine":true,"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":false,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js","seeMonthlyPrice":"voir le loyer mensuel","leadUrls":{"configPp":"https://www.renault.fr/contactez-nous/financer-un-vehicule/demande-offre-commerciale.html"}}},"consumptionEfficiencyGraph":{"displayCritair":false,"efficiencyTitle":"classe énergétique","sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","textIsRich":"true","titleCritair":"vignette Crit'Air","displayEfficiencyGraph":true},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"fr-fr","rootPath":"https://easyconnectstore.renault.no/content/renault/fr/fr.html"},"2":{"language":"fr-ch","rootPath":"https://easyconnectstore.renault.no/content/renault/ch/fr_ch.html"},"3":{"language":"fr-be","rootPath":"https://easyconnectstore.renault.no/content/renault/be/fr.html"},"4":{"language":"fr-ma","rootPath":"https://easyconnectstore.renault.no/content/renault/ma/fr.html"},"5":{"language":"fr-lu","rootPath":"https://easyconnectstore.renault.no/content/renault/lu/fr.html"},"6":{"language":"fr-dz","rootPath":"https://easyconnectstore.renault.no/content/renault/dz/fr.html"}},"sitelangs":{}},"siteParams":{"language":"fr","countryName":"France","brand":"renault","country":"fr","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"fr-FR","rtl":false,"country3":"FRA","product":"RENAULT"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","gtmConsentContainerId":"GTM-MJQBHV7","googleOptimizeAccount":"UA-5929204-2","kameleoonId":"btoor4agl3","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"a67b61fe-d711-4cca-8de0-9bb5e2e8cb69","enableConsentMode":true,"pagePolicyLink":"https://www.renault.fr/cookies.html","enableFunctionalScript":false,"nobanner":false}},"gigyaParams":{"enabled":true,"apiKey":"3_4LKbCcMMcvjDm3X89LU4z4mNKYKdl_W0oD9w-Jvih21WqgJKtFZAnb9YdUgWT9_a","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://professionnels.renault.fr/contactez-nous/reclamation.html"},{"rel":"alternate","hreflang":"fr-fr","href":"https://professionnels.renault.fr/contactez-nous/reclamation.html"}],"meta":[{"name":"description","content":"Vous souhaitez faire une réclamation ? Remplissez dès maintenant le formulaire et prenez contact avec Renault au plus vite. "},{"name":"robots","content":"noindex,nofollow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"complaint","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-COMPLAINT","formType":"complaint","formStepNumber":"0","formStepName":"Réclamation France"},"authentication":{},"liveChat":{"activateProductPlans":false,"activateConfigurator":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":false,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Renault Professionnel","url":"https://professionnels.renault.fr/"},{"title":"Contact","url":"https://professionnels.renault.fr/"},{"title":"Faire une réclamation","url":"https://professionnels.renault.fr/contactez-nous/reclamation.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/common/caseform/slice115v0","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/slice56vF","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/searchParams","one/components/page/featureFlipping","one/components/structure/professionalParams","one/components/structure/adminpage/site/dealerLocatorParams","one/components/common/siteadmin/typesParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/authenticationParams","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/seo","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":{},"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}